Job: Case Manager Supervisor

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Job Description

Overall Job Objective

Summary of Job Duties

City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:  IntegrityRespect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?

  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and wellness programs
  • Internal educational programs to assist with career advancement
  • Access to innovation work spaces

The Case Management Supervisor serves as supervisor over clerical unit performing varied clerical functions in support of the operations in the Case Management division of the Municipal Court.

This position will close on Tuesday, June 19, 2018 at close of business day.

Primary Duties and Responsibilities

  • Serves customers by planning and implementing call center strategies and operations
  • Maintain and improve systems and processes of the telephone system
  • Delegate and provide direct supervision and ongoing guidance and support to employees
  • Reviews the work activities
  • Maintains records and prepares monthly reports on the unit operations and activities; provides training and instructions for employees
  • Performs complex and non-routine clerical and administrative support functions, including, but not limited to: analyze and resolve citizen problems or issues
  • Entering division payroll, reconciling accounts, and returned warrant cancelations
  • Responds to a variety of inquiries and issues requiring the interpretation of policy and procedures
  • Corresponds with other jurisdictions to exchange / correct case status and documents
  • Completes and conducts employee mid-year and annual reviews; assists in interviewing employee candidates
  • Performs administrative support, public assistance and clerical functions of the assigned unit; and performs additional duties as assigned.

Minimum Qualifications

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. The hiring department may include job related experience, training, education or license and certification preferences at the time of recruitment. A typical way to obtain the knowledge and abilities would be:

Education:  High School diploma or GED

Experience:  At least 4 years progressively responsible Court Clerk experience including at least 2 years supervisory or lead work experience.  An equivalent combination of education, training and experience that demonstrates required knowledge, skills and abilities may be considered

Knowledge:  Solid knowledge of Case Management processes, protocols and procedures with a focus on data entry, telephones, and warrants; demonstrated skills in employee supervision; ability to lead change and innovation; knowledge of basic office practices and procedures; business English and math; computer and software applications of assigned department; and City ordinances, state statues, and municipal laws pertaining to municipal court documents and procedures.

Abilities:  Ability to establish and maintain effective working relationships with employees and citizens; communicate effectively both verbally and in writing; coordinate and review the work of clerical personnel.

Skills:  Skill in office equipment operation or clerical functions related to assigned function.

LICENSES, CERTIFICATES, OR EQUIPMENT REQUIRED:  This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

Working Conditions

Physical Demands:  Primarily sedentary physical work requiring ability to lift a maximum of 20 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate computer and office equipment; vision for reading, recording, and interpreting written information; speech communication and hearing/listening for communications with employees and citizens.

Work Environment:  Works primarily in a clean, comfortable environment.

Equipment Used:  Frequently uses standard office equipment including calculators, computers, copy/fax machines, and telephones.

Aurora is an Equal Employment Opportunity employer. The city also maintains compliance with the Americans with Disabilities Act.  The city's Equal Employment Opportunity Plan (EEOP) is available for review by contacting the Employee Relations Officer in the Human Resources Division at 303-739-7225.

If you need assistance or reasonable accommodation for completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E. Alameda Parkway, Suite 3500, Aurora, CO 80012.


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