Job: Program Manager

This posting has expired and is no longer available.

Job Description

Overall Job Objective

Summary of Job Duties

This role is a contingent position.Contingent employees will have partial benefits, Feel free to ask about what benefits are provided to contingent employees during an interview with management.

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

In the City of Aurora's IT department, we view business as an ecosystem rather than a competitive landscape. Our team exists with the sole purpose of serving our community and its constituents.
Our empathic culture helps us be mindful of the impact our day-to-day relationships can make on our ability to achieve our goals within the technology ecosystem we build and support.
Embracing different perspectives--in and out of the office--allows us to elevate the quality of our work and our culture as well as optimize the ways in which we deliver products and services.
The work we do is valued, important and rewarding; we strive to provide a work environment that listens to, understands and trusts its employees.
Our IT Department encourages employees to be:

  • Transitional: Constantly adapting to new technologies and the changing needs of our city
  • Dedicated: Committed to making the best decisions for our city, its citizens and the community
  • Optimizing: By making the most of every resource we have available
  • Empathic: In our ability to understand and have compassion for the feelings and needs of our citizens, customers and coworkers
Our ideal candidate is dynamic, enterprising, humanistic, communicative and a lifelong learner.
Do you...
  • Enjoy a variety of work roles and responsibilities
  • Pivot quickly between consistent/ongoing priorities and new/challenging activities
  • Believe that technology problems can have more than one solution
Will you...
  • Show initiative and drive projects to completion
  • Be resourceful and find or invent a solution
  • Be organized, highly focused and productive with use of time and resources
Are you...
  • Inspired by making a meaningful difference in the lives of others
  • Compassionate for and patient with coworkers and the community that COA serves
  • Humble when working with others
Lifelong Learner
Have you...
  • Shared knowledge with others while being open to learning from colleagues
  • Relied on knowledge and expertise to a degree, but have also been inventive and imaginative when solving problems
  • Proactively sought professional improvement opportunities
Can you...
  • Respect others' time, ideas and contributions
  • Act as a diplomatic, reliable source of information to internal and external constituents
  • Facilitate communication and collaboration with others to solve problems

Primary Duties and Responsibilities

The Accela Program Manager will work directly with the Project Management Office (PMO) for the Information Technology Department (IT) to oversee the completion of numerous projects that support the City's Accela Platform.  The Accela Program will include projects to track the design/deployment of Accela modules, business process review, governance and change management processes, and provides support to the multiple departments in the City to develop policy/procedure development/update to the Accela Platform.

This position will have primary responsibility for managing the overall Accela Program through establishing project milestones, timelines, identification of obstacles to completion, working with the business, PMO and IT teams to ensure adequate resources are allocated to achieve the timelines, reporting and issue mediation.  This position will serve as a business/II liaison and facilitator of the program governance.

The Program Manager must understand project management processes and execution, as well as the Systems Development Life Cycle (SLDC) for waterfall, Agile and hybrid approaches.  A working knowledge of IT infrastructure, systems integration, vendor and purchase management is essential.  A high level of attention to detail, communication, presentation, customer service, and project management skills will be required for this position to be successful

  • Responsible for planning, managing, tracking and executive reporting for a program of complimentary and interdependent projects
  • Lead a cross-disciplinary team to manage the projects for the Accela Platform in a matrixed organizational model as an individual contributor
  • Establish and manage tools, dashboards and metrics to support regular communication and reporting to leadership on program state, to include identification of resource issues, milestone status and budget tracking
  • Provides analysis and input into the Accela Program's decisions, strategies and budget; 
  • Facilitate change management for the Business and City Departments' to support and implement changes to the Accela Platform
  • Facilitate and manage the development of the governance structure and creation of the governance charter
  • Oversight and engagement of internal and external resources, including scheduling, tracking utilization and identification of gaps
  • Perform and ensure knowledge transfer occurs throughout the Program between City personnel and third parties
  • Foster service alignment and relationship development between the City's third-party service providers, IT and the business
  • Performs other duties as assigned
  •  Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and overall employee well-being programs
  • Internal educational programs to assist with career advancement

Minimum Qualifications


  • Bachelor's degree in computer or management science or a related field from an accredited college/university **
  • Minimum of 5 years' experience managing multiple technical projects, with a minimum of 3 to 5 years' experience leading technology projects that involved business process change, organizational change, and multiple large-scale technology components
  • Experience developing complex project plans to meet business objects and aligning and integrating projects into the overall Program
  • Experience working with the Accela Platform software is preferred
**A combination of relevant education and experience may be substituted for the minimum education and experience requirements on a year for year basis.

  • Solid understanding of project management methodology to identify and communicate issues, risks and dependencies
  • Knowledge of the principles, practices and operating requirements for program management and portfolio management
  • Ability to lead large, complex projects, or multiple medium-sized projects that span multiple systems and business areas
  • Ability to identify and resolve program and project issues effectively
  • Ability to prioritize objectives to achieve optimal resource utilization
  • Demonstrated ability to lead teams of professionals to attain superior results through innovation and achievement
  • Ability to mentor, coach and lead all levels of technical employees including project managers
  • Establish and maintain effective working relationships with directors, employees, and elected officials
  • Handle sensitive situations with tact and diplomacy
  • Communicate effectively both verbally and in writing
  • Establish and fulfill goals and objectives; and handle vendor relationships and negotiations
  • Must be able to present ideas in a business and user-friendly language and take ownership of issues through to resolution
Licenses Or Certificates Required:
  • Project Management Professional (PMP) with certification maintained in good standing through the Project Management Institute (PMI) is required
  • Valid Colorado Driver's License

Working Conditions


  • Light physical work requiring ability to life a maximum of 25 pounds, including lifting 10 pounds overhead.
  • Occasional carrying, walking and standing.
  • Vision to analyze data and read and interpret reports, documents and other written information.
  • Hand/eye coordination for operation of computer keyboard.
  • Speech communication and hearing to maintain communication with employees and citizens. 
  • Capable of driving between city supported buildings and to meetings in the Denver metro area as needed.
Work Environment:
  • Normally works in a clean, comfortable environment.
  • System support issues may require working outside the office environment and in or around emergency response vehicles. 
  • Requires rotational on-call support status after normal business work hours.
Equipment Used:
  • Standard business and professional tools and equipment including computers, laptop computers and mobile computing devices.
**This posting will remain open until a sufficient pool of qualified applicants are obtained; however, it is subject to close at any time without prior notice.** 
For Veterans points:  Please show all your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check Including Finger Printing, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies


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