Job: Public Safety Communications Trainee

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Pay: $17.21 to $24.13/hour

$17.21 - $24.13

Posted: 09/08/2017

Job Status: Full Time

Job Reference #: 1796056

Job Description

Overall Job Objective

Summary of Job Duties

**This posting will remain open until a sufficient pool of qualified applicants are obtained, however is subject to close at any time without prior notice.  Thank you**

The Public Safety Communications Center, a Division of the Aurora Police Department, is looking for compassionate, caring, and high energy individuals to train in the operation of multi-line telephone systems, computer systems, and radio systems to expedite information to and from public safety agencies.  The tentative start date for this position is December 4, 2017.

City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:  IntegrityRespect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and overall employee well-being programs
  • Internal educational programs to assist with career advancement
  • Access to innovation work spaces

Public Safety Communications Center
Our Commitment is to provide the highest level of customer service while providing appropriate and expeditious response for calls of service.  We will serve our customers with compassion as the vital link between the public and public safety organizations we serve.  We are proud to say that for the last 7 years and counting, we have met our performance measure of answering the majority of our calls (95% or more) within 10 seconds of receiving them.

To be employed by the Public Safety Communications Center you will need to successfully pass a background check, polygraph test, psychological exam and fingerprint screening, along with other conditions of employment; drug test and verification of employment.  Because of this, there is a longer recruitment process, we thank you in advance for your patience.

Primary Duties and Responsibilities

  • Learns basic services and activities of a municipal public safety communications/dispatch program
  • Learns geographic features and streets within the area served
  • Learns policies and procedures of receiving and processing emergency and non-emergency calls
  • Learns principles and practices of public safety communications
  • Learns proper usage and terminology related to public safety
  • Learns how to properly receive and process emergency, non-emergency, and administrative phone calls from citizens and other public safety agencies according to policies and procedures
  • Learns how to instruct citizens regarding emergency dispatch procedures
  • Learns how to prioritize and classify calls for service
  • Learns how to enter calls for service into the Computer Aided Dispatch (CAD) system for radio dispatch
  • Learns how to access the Colorado Crime Information Center (CCIC) and National Crime Information Center (NCIC) systems
  • Learns departmental policies and procedures
  • Learns Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergencey Police Dispatch (EPD) protocols and pass and obtain Priority Dispatch Certification to continue employment
  • Learns how to perform additional duties as assigned under the supervision of a designated trainer

Minimum Qualifications

Education:  

  • High School Diploma or GED
     
Experience:  
  • Experience that demonstrates the ability to effectively operate a computer keyboard, good customer service skills and the ability to multi-task
Preferred Qualifications:

  • Bilingual
An equivalent combination of education, training and experience that demonstrates required knowledge, skills, and abilities may be considered.

Licenses and Certifications:  As assigned, specialized certifications may be required such as:
  •  Must obtain CCIC/NCIC certification within 6 months of employment
  • Must pass Priority Dispatch (Emergency Medical Dispatch, EMD, Emergency Fire Dispatch, EFD, and Emergency Police Dispatch, EPD) Certification to continue employment
  • Must be CPR certified within 6 months

Working Conditions

Physical Demands

  • Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
  • Occasional lifting, carrying, walking and standing
  • Frequent hand/eye coordination for operation of office equipment
  • Vision for reading and interpreting reports and data analysis and preparation
  • Frequent speech communication, hearing and listening to maintain communication with employees and citizens
  • Speech communication to give instructions and provide technical direction
  • Hearing/listening for receiving calls and instructions
 
Work Environment
  • Works primarily in a clean, comfortable environment;  works nights and weekend
 
Equipment Used
  • Frequently uses standard office equipment including computer, calculator, multi-line telephones, and copy/fax machines
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
______________________________________________________________________
 
For Veterans points:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
            
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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