Job Description

Overall Job Objective

Summary of Job Duties

City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:  IntegrityRespect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and overall employee well-being programs
  • Internal educational programs to assist with career advancement
  • Access to innovation work spaces

Department Information
The mission of Neighborhood Services is to maintain community appearance and enhance the quality of life in Aurora's neighborhoods. This is accomplished through a combination of community outreach, code enforcement, animal services and numerous neighborhood improvement programs and services.

Aurora Animal Services provides animal-related services for the city of Aurora. You can call them to pick up an injured or stray animal. Owners should search kennels in the shelter frequently for lost pets. The shelter also has many animals available for adoption.

The Animal Shelter Supervisor supervises, monitors and coordinates the daily operations of the Aurora Animal Services Division pertaining to animal care, placement, customer service, and programs to ensure constant humane care and treatment of sheltered animals.  This position functions under the direction of the Animal Services Manager.

This position will remain open until a selection of qualified candidates is obtained; it may close at any time without notice.

Primary Duties and Responsibilities

Customer Service Responsibilities

  • Resolves problems and conflicts arising during the course of the work
  • Receives and responds to citizen's complaints
  • Assists the Division's patrons with adoptions onsite or at offsite adoption locations
  • Participates in inter-departmental meetings and discussions to support and develop Division initiatives
Administrative Responsibilities
  • Prepares and reconciles daily financial transactions and makes budgetary recommendations
  • Performs data entry and documentation to update animal records and supervise staff doing data entry
  • Develops or modifies work plans, methods and procedures and determines work priorities
  • Supervises the work of staff in the performance of operational functions ensuring a customer services oriented work environment that supports the division's mission and goals
  • Contributes and leads initiatives to improve processes and procedures
  • Develops SOPs and ensures that they are current, communicated, and followed by staff and volunteers
Management Responsibilities
  • Oversees the daily operations of the Aurora Animal Shelter and the Everyday Adoption Center
  • Provides leadership, direction, and oversight to ensure animals are receiving the highest standard of care
  • Supervises the daily functions of the division's care and placement for sheltered animals
  • Ensures the shelters are meeting safety animal care standards and operating within Local, State and Federal requirements
  • Oversees cleaning of kennel areas, coordinates kenneling and transportation of animals
  • Monitors the care, health, safety, moving and handling of the animals
  • Maintains and enforces safety regulations and procedures
  • Makes recommendations regarding selection, hiring, training, supervising, evaluating, and disciplining of assigned employees
  • Supervises the staff to ensure tasks are being done correctly, consistently
  • Schedules staff and monitors productivity to best align people resources
  • Assists with developing, coaching and counseling of staff members
  • Performs euthanasia and related tasks
  • Performs opening and closing shifts
May perform additional duties as assigned.

Minimum Qualifications

Education: Associates Degree in a related field. 

Experience: At least 5 years of progressively responsible experience in animal welfare or working with animals plus at least 1 year of supervisory responsibility of Animal Programs or Services. Experience providing high-level customer service as well as processing and reconciling financial transactions. An equivalent combination of training and experience may be considered.

Knowledge: Knowledge of City of Aurora animal related ordinances and state laws relating to animals; general knowledge of companion animal breeds and animal welfare; knowledge of veterinary procedures and humane care and handling of animals; knowledge of shelter operations, practices and procedures. Working knowledge of animal behavior and assessments in a shelter environment.
Abilities: Ability to establish and maintain effective working relationships with employees and citizens; handle sensitive or stressful situations with tact and diplomacy; work in inclement weather conditions and with a flexible schedule; communicate effectively both verbally and in writing.

Skills: Strong interpersonal and supervisory skills; skill in handling animals required. Strong organizational skills with high attention to detail. Proficiency in Microsoft Office programs, Chameleon database experience preferred.
Licenses, Certificates, and/or Equipment Required: Euthanasia certification (may obtain within 6 months of hire).  Must have and maintain a valid Colorado Driver's License with a clean driving record.  This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

Working Conditions

Physical Demands:  Ability to walk and stand for extended periods of time in the maintenance of facility and grounds, caring of, and capture of animals. Ability to bend, stoop, push, and pull while performing maintenance duties, retrieve or place files in cabinets or shelves, and general care of animals in shelter or capture of animals. Ability to carry and lift animals and other supplies weighing up to 75 lbs., with assistance,  in and around the animal shelter area.   Ability to reach to perform activities at animal shelter; ability to reach overhead in order to obtain supplies and items in cabinets and on shelves. Fine dexterity with fingers and hands required to handle items, animals, and to operate computer, calculator, two-way radio, and vehicle. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and toxic chemicals. Noise level in the work environment is frequently very loud. Work is performed indoors and outdoors and is subject to mechanical, fire, and chemical hazards. Work is subject to bodily injury when dealing with animals.
Work Environment:  Works both indoors and outdoors in all weather conditions with exposure to dust, noise, and vicious, sick or dangerous animals. Work may be subject to time pressures, emergencies, noisy/distracting environment and irregular work schedule, performing multiple tasks simultaneously and dealing with irate people. This position requires availability after hours and on weekends as necessary.

Equipment Used:  Uses a variety of hand tools and equipment common to animal control operations such as a snare, syringe for euthanasia; uses two-way radio and telephone; personal computer with related software.

For Veterans points:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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