Behavior and Transfer Coordinator
- Summary of Job Duties
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
- Make a difference in the lives of real people every day
- Diverse community
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- Light rail station minutes away
- On-site fitness center and wellness programs
- Internal educational programs to assist with career advancement
- Access to innovation work spaces
Neighborhood Services - Animal Services Division
The Behavior and Transfer Coordinator serves as the lead for all behavior assessments, facilitates and coordinates animal transfers in collaboration with approved PACFA licensed transfer partners or PACFA licensed rescue agencies, and Aurora Animal Services socialization, enrichment, and behavior modification programs. In this role the Behavior and Transfer Coordinator has a wide range of responsibilities to include, but not limited to, coordinating behavior assessments, and re-assessing animals on an as needed basis, oversee the Aurora Animal Services behavior and transfer program to include cultivating relationships with approved transfer partners, selecting appropriate animals for transfer and maintaining communication internally and externally about animals being transferred.
The Behavior and Transfer Coordinator will be responsible for ensuring shelter animals are cared for in a manner consistent with Aurora Animal Services assessment, enrichment, foster, adoption, and transfer programs while maintaining the Aurora Animal Services standard of care.
This staff position is also responsible for assisting the Foster Care Coordinator in fulfilling his/her duties regarding animals in need of Foster homes for behavior modification
- PRIMARY DUTIES & RESPONSIBILITIES
- Performs and coordinates behavior assessments for animals.
- Make euthanasia decisions for animals whose behavior or history prevents them from being an adoption or transfer candidate.
Enrichment and Behavior Modification:
- Develop, implement, and oversee behavior program protocols and procedures.
- Identifies and organizes behavior modification programs for animals in our care.
- Participates in behavior modification efforts, and coordinate team involvement.
- Attends and participates in behavior training programs as assigned.
- Ensures that animals receive quality care from any and all staff assisting with the behavior and transfer of animals.
- Coordinate and complete all transfer/transport details of animals in need of transfer. This will include but is not limited to, transportation to and from the Everyday Adoption Center. This may also include utilizing the assistance of staff and/or volunteers as needed.
- Oversees transfer program policies and procedures while adhering to transfer policies and procedures.
- Maintain and cultivate relationships with transfer partners.
- Serve as primary point of contact with transfer partners.
- Maintain sharable database with photos, videos, and descriptions for animals needing transfer.
- Develops and maintains positive collaboration, working relationships with other animal welfare agencies.
- Identifies animals for transfer to the approved PACFA licensed transfer partners or PACFA licensed rescue agencies
- Contacts the approved PACFA licensed transfer partners or PACFA licensed rescue agencies regarding animals in need of transfer
- Conducts Compassionate Animal Handling training for staff and volunteers in alignment with Aurora Animal Services safety practices, commitments, goals, and policies, and procedures to ensure standard of care is met.
- Promotes and provides quality customer service and participates in adoption counseling as needed
- Performs euthanasia
- Work closely with Aurora Animal Shelter Supervisor, Foster Care Coordinator, and Veterinary Services.
- Other duties as assigned
- MINIMUM QUALIFICATIONS
- Bachelor's Degree, Associates Degree, or relevant experience in field related to animal
- At least 5 years of progressively responsible experience in animal welfare or working with animals with at least 2 of those years having a focus on animal behavior. Experience providing high-level customer service.
Knowledge: Knowledge of City of Aurora animal related ordinances and state laws relating to animals; general knowledge of companion animal breeds and animal welfare; knowledge of veterinary procedures and humane care and handling of animals; knowledge of shelter operations, practices and procedures. Working knowledge of animal behavior and assessments in a shelter environment.
Abilities: Ability to establish and maintain effective working relationships with employees and citizens; handle sensitive or stressful situations with tact and diplomacy; work in inclement weather conditions and with a flexible schedule; communicate effectively both verbally and in writing.
Skills: Strong interpersonal skills. Strong organizational skills with high attention to detail. Proficiency in Microsoft Office programs, Chameleon database experience preferred.
Licenses, Certificates, and/or Equipment Required:
- Advanced knowledge of dog training techniques desired to include appropriate certifications (CBCC-KA, CTC, KPA-CTP, CPDT-KA, etc.).
- Euthanasia certification (may obtain within 6 months of hire).
- Must have and maintain a valid Colorado Driver's License with a clean driving record.
- This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
- WORKING CONDITIONS
Physical Demands: Ability to walk and stand for extended periods of time in the maintenance of facility and grounds, caring of, and capture of animals. Ability to bend, stoop, push, and pull while performing maintenance duties, retrieve or place files in cabinets or shelves, and general care of animals in shelter or capture of animals. Ability to carry and lift animals and other supplies weighing up to 75 lbs. with assistance, in and around the animal shelter area. Ability to reach to perform activities at animal shelter; ability to reach overhead in order to obtain supplies and items in cabinets and on shelves. Fine dexterity with fingers and hands required to handle items, animals, and to operate computer, calculator, two-way radio, and vehicle. While performing the duties of the job, the employee is frequently exposed to odors or airborne particles including animal fur and potential toxic chemicals. Noise level in the work environment is frequently very loud. Work is performed indoors and outdoors and is subject to mechanical, fire, and chemical hazards. Work is subject to bodily injury when dealing with animals.
Work Environment: Works both indoors and outdoors in all weather conditions with exposure to dust, noise, and vicious, sick or dangerous animals. Work may be subject to time pressures, emergencies, noisy/distracting environment and irregular work schedule, performing multiple tasks simultaneously and dealing with irate people. This position requires availability after hours and on weekends as necessary.
Equipment Used: Uses a variety of hand tools and equipment common to animal control operations such as a snare, syringe for euthanasia; uses two-way radio and telephone; personal computer with related software.