Job Description

Overall Job Objective

Summary of Job Duties

Salary to be commensurate with experience.
 The hiring range for this position is $67,250 - $82,397
 The salary range for this position is $67,250 - $97,543
 All applications must include a Cover Letter and Resume.
 It is an exciting time to work for the City of Aurora!   We are looking for dedicated and collaborative individuals to strengthen our team of talented and valued employees. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:  Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values.  
The Aurora Fire Rescue is looking for a highly technical individual to maintain, monitor, and review their Kronos/Telestaff scheduling software.  The qualified candidate will coordinate the training, maintenance and upgrade of selected Fire Rescue software applications to include the scheduling Records Management System (RMS) and other Fire Rescue support systems.  As well as develop supporting documentation for system enhancements and new technology initiatives.

This is a full time position working 40 hours a week with the flexibility of working Monday - Friday 8:00 am - 5:00 pm, or four 10 hour days. 

Aurora Fire Rescue
The Vision of the Aurora Fire Rescue is to be a diverse full service organization that embraces the community through compassionate response and risk reduction.  We respond to over 42,575 incidents (54,907 unit responses) yearly and strive to provide exceptional service to the community by well trained professionals.  

Under the Fire Chief , Command Staff and Community Engagement,  Aurora Fire Rescue is separated into four divisions:

  • Emergency Services - Staffing, Special Operations, Field Operations, Fire Districts
  • Professional Development and Personnel Support - Health and Safety, Professional Development, Training, Fire Academy
  • Inspections and Investigations - Internal Affairs, Investigations and Inspections
  • Management Services - Payroll, Procurement, Quartermaster

 **The City of Aurora will conduct ongoing screenings of applications on a first-come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.**   


  • Maintain, monitor, and review Kronos/Telestaff scheduling software for Aurora Fire Rescue
  • Maintain a high level of user expertise for other selected department software applications
  • Work with Battalion Chiefs to ensure daily attendance records are accurately recorded and finalized
  • Update Telestaff with promotions, reassignments, new hires, and shift bids
  • Verify and track various leave types including FMLA, Military Leave, etc.
  • Design, coordinate, and maintain user training programs for departmental software applications
  • Monitor system performance and performs proactive systems integrity checks to ensure systems are operating per established policies and procedures
  • Work with users to maximize the effectiveness of the system features
  • Analyze user requirements to determine system needs
  • Serve as department lead to identify and request additional features, upgrades and new solutions to the departments operational technology needs
  • Research and evaluate additional software modules, upgrades and new technologies prior to the implementation of new applications and upgrades to existing systems
  • Coordinate hardware and software implementations with support vendors
  • Perform user system administrator functions to include the establishment and maintenance of system security protocols
  • Report system problems and issues to appropriate IT and vendor contacts, and monitor the status of solutions to the reported problems and issues
  • Performs other duties as assigned


An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. 


  • Bachelor's Degree in Computer Science, Information Systems or related field
  • At least 2 years progressively responsible related experience in computer systems management
  •  Fire Rescue experience
Licenses and Certifications:
  • Project Management Professional (PMP) certificate (preferred)
  • Valid Colorado Driver License
  • Knowledge of computerized scheduling systems, Records Management Systems, and software security
  • Familiarity with Microsoft products, SQL and Crystal Reports
  • Understanding of Fire Rescue practices and project management principles
  • Ability to establish and maintain effective working relationships with other employees, customers, and other City departments
  • Ability to handle situations with tack and diplomacy
  • Ability to communicate effectively both orally and in writing
  • Ability to establish and fulfill goals and objectives
  • Ability to proactively research, analyze, present recommendations and when appropriate, implement computer system changes and upgrades that may be initiated by a variety of sources including staff, management and vendors
  • Strong interpersonal, analytical, and oral and written communication skills
  • Strong assessment and problem solving skills
  • Advance skill in the use of personal computers, including spreadsheets, database management and word processing


Essential Personnel: 

  • When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel
Physical Demands:
  • Primarily sedentary physical work requiring ability to lift 25 pounds with or without assistance
  • Occasional lifting 10 pounds overhead, carrying, walking and standing
  • Frequent hand/eye coordination for operation of office equipment
  • Vision for reading and interpreting reports and data analysis and preparation
  • Frequent speech communication, hearing and listening to maintain communication with employees and citizens

Work Environment:
  • Normally works in a clean, comfortable environment
  • System support issues may require working outside of the office environment and in or around emergency response vehicles
Equipment Used:
  • Uses standard business and professional tools and equipment including computers, laptops and mobile computing devices
  • Capable of driving between City supported buildings and to meetings in the City of Aurora
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
  • System support issues may require working outside of the office environment and in or around emergency response vehicles
For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.

Application Instructions

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