Job Description

Overall Job Objective

Summary of Job Duties

**This will be a continuous posting until filled, however may be closed at any time without notice.**

The Aurora Fox Arts Center, a historic landmark located at 9900 East Colfax in the Aurora Cultural Arts District, is the city's performing arts center. The Aurora Fox utilizes two performance spaces - a 245 seat auditorium and a 73 seat Studio Theatre.

The City of Aurora is seeking highly skilled Part Time, Temporary Fox House Managers, Concessionaires and Box Office Attendants. These candidates will be the first point of contact for patrons visiting the Aurora Fox Center. Most front of house employees cross-train on all areas on Front of House.

These positions are part-time, as needed, up to 16 hours per week. While most shifts occur during our regular performance schedule, Thursdays-Sundays, we do host special events that occur mid-week and other non-regular performance times. Select daytime box office hours may also be available.

PRIMARY DUTIES & RESPONSIBILITIES

The House Manager is responsible for opening and closing both The Fox Arts Theater main stage and Studio Theater, including the following duties:

  • Arrive 1 hour 30 minutes prior to performance Upon arrival, check outside for obvious trash Greet security and begin house manager checklist
  • Unlock doors, turn on indoor/outdoor lights, check restrooms/house for cleanliness and comfort
  • If time permits, assist with set up of concession area
  • Greet and do venue and ticketing walk-through with volunteer usher staff
  • Make sure playbills are stuffed and ready
  • Distribute playbills to usher stations
  • Communicate with Box Office staff and Stage manager for start of performance
  • Get house counts and special notes from box office
  • Assist with concessions sales during intermission and keep in touch with stage manager for start of Act II
  • Double count/verify concession cash
  • At the end of the show, remain in the house area until all patrons have left (lock front doors)
  • Check bathrooms and house for any problems that need to be communicated to cleaning service
  • When backstage is clear, secure all doors, close house doors, turn off lights, set alarm
  • Following intermission, assist with restock of concessions
  • Perform other duties as assigned
 
The Box Office Attendant responsibilities are to greet will-call patrons as well as:
  • Process advance will call tickets and walk-up ticket sales
  • Arrive 1 hour and 30 minutes prior to performance
  • Check and clear phone messages, return reservation calls
  • Prepare tickets, cash, set-up will call and communicate any special notes to house manager
  • Greet will-call customers and single ticket buyers
  • Acknowledge subscribers and identify to House Manager any VIP patrons
  • Following intermission, reconcile cash and credit cards
  • Coordinate with House Manager to reconcile attendance
  • Assist with restocking concessions following intermission
  • Process cash for concession sales, put in safe
  • Perform other duties as assigned
 
The Concessions Attendant responsibilities are to serve beverages and snacks to patrons as well as:
  • Set up concession area, double-counting starting inventory using reconciliation form
  • Brew coffee and hot water
  • Be ServSafe certified - if not, venue will provide certification opportunity
  • Monitor alcohol sales responsibly, serving beer, wine and limited specialty drinks.
  • Check ID's for all patrons
  • Restock any necessary items after show begins to be ready for intermission sales
  • Following intermission, complete sales/inventory reconciliation sheet
  • Count and reconcile credit card and cash sales
  • After intermission, restock all inventory to opening counts
  • Wipe down, clean and organize bar area
  • Remove any empty boxes from concessions storage closet
Candidates may be scheduled in all areas or in one area, depending on the Center's need. Applicants should be able to fill all roles.
 

MINIMUM QUALIFICATIONS

Education:

  • High School Diploma or GED
Experience:
  • Equivalent of 2 years of customer service experience
  • Must be at least 18 years of age
  • Excellent customer service skills, professional appearance and demeanor, have temperament, tact and courtesy to meet with the public and to deal with difficult public relations situations
  • Ability to work independently and to make quick decisions as needed
  • Knowledge of basic accounting, working knowledge of Microsoft Word and Excel
  • The qualified candidate will be trained on turn-key ticket management software and emergency policies
  • Performs other specific duties as needed
 
Preferred:
Interest and background in the performing arts
Prior cash handling experience
 
Licenses, Certificates or Equipment Required:
This position may require the incumbent to occasionally use personal equipment (e.g.. vehicle, cell phone, tools, etc.) in the course of their employment
Successful candidate will be required to be CPR/AED certified and trained in ServSafe alcohol training. Aurora Fox Theater will provide training for those not current with certifications

WORKING CONDITIONS

Physical Demands:

  • Moderate physical work requiring ability to lift 30 pounds with or without assistance
  • Occasional lifting, carrying, walking and standing
  • Frequent hand/eye coordination for operation of office equipment
  • Vision for reading and interpreting reports and data analysis and preparation
  • Frequent speech communication, hearing and listening to maintain communication with employees and citizens
  • Speech communication to give instructions and provide technical direction
Work Environment
  • Works primarily in a clean, comfortable environment
Equipment Used
  • Frequently uses standard office equipment including computer, calculator, multi-line telephones, and copy/fax machines
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
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For Veterans preference:  Please show all of your employment history, including military service and include related documentation (DD214) on the application.
            
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Application Instructions

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