Job Description

Overall Job Objective

Summary of Job Duties

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

In the City of Aurora's IT department, we view business as an ecosystem rather than a competitive landscape. Our team exists with the sole purpose of serving our community and its constituents.
Our empathic culture helps us be mindful of the impact our day-to-day relationships can make on our ability to achieve our goals within the technology ecosystem we build and support.
Embracing different perspectives--in and out of the office--allows us to elevate the quality of our work and our culture as well as optimize the ways in which we deliver products and services.
The work we do is valued, important and rewarding; we strive to provide a work environment that listens to, understands and trusts its employees.
Our IT Department encourages employees to be:

  • Transitional: Constantly adapting to new technologies and the changing needs of our city
  • Dedicated: Committed to making the best decisions for our city, its citizens and the community
  • Optimizing: By making the most of every resource we have available
  • Empathic: In our ability to understand and have compassion for the feelings and needs of our citizens, customers and coworkers
Our ideal candidate is dynamic, enterprising, humanistic, communicative and a lifelong learner.
Do you...
  • Enjoy a variety of work roles and responsibilities
  • Pivot quickly between consistent/ongoing priorities and new/challenging activities
  • Believe that technology problems can have more than one solution
Will you...
  • Show initiative and drive projects to completion
  • Be resourceful and find or invent a solution
  • Be organized, highly focused and productive with use of time and resources
Are you...
  • Inspired by making a meaningful difference in the lives of others
  • Compassionate for and patient with coworkers and the community that COA serves
  • Humble when working with others
Lifelong Learner
Have you...
  • Shared knowledge with others while being open to learning from colleagues
  • Relied on knowledge and expertise to a degree, but have also been inventive and imaginative when solving problems
  • Proactively sought professional improvement opportunities
Can you...
  • Respect others' time, ideas and contributions
  • Act as a diplomatic, reliable source of information to internal and external constituents
  • Facilitate communication and collaboration with others to solve problems



  • Serve on the IT Public Safety support team to support the business of Fire, Police and 911 Dispatch.
  • Solve break/fix, conduct upgrades, development, create interfaces.
  • Software application documentation.
  • Ability to train end users.
  • Knowledge sharing.
  • Maintaining vendor relationships.
  • Maintaining end user relationships.
  • Maintain a high level of user expertise for the Public Safety applications.
  • Solving service and incident tickets within an IT ticketing system.
  • Provide break-fix support, development and interfaces design and support.
  • Partner with IT and the business to determine user requirements, analyze needs, and identify additional features, development and upgrades.
  • Facilitate vendor management relationships and monitor vendor service level agreements.
  • Be a technical lead for upgrades, development, and interface design and support.
  • Software application documentation
  • Ability to work standby/on-call when required.
  • End user training
  • Performs other duties as assigned. 
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and overall employee well-being programs
  • Internal educational programs to assist with career advancement



  • Bachelor's degree in computer science, management information systems or a related field.
  • 2 year of business solution architect experience
  • Supported Public Safety software systems(Preferred)
  • Provided support for hardware and mobile computing environments.
  • Interfaced and programmed Public Safety systems
  • Coordinating training, maintenance, upgrades and change control.
  • Vendor management
**A combination of relevant education and experience may be substituted for the minimum education and experience requirements on a year for year basis.

  • Computerized scheduling systems, records management systems, inventory management
  • Systems, workflow applications and information security awareness.
  • Preferred experience with Public Safety and Crime Lab Solutions; JusticeTrax LIMS
  • Versadex, Computer Aided Dispatch, Imprivata, Coban, Everbridge, FireView, Fire
  • Manager, Coplogic, Exacom, Intrado, Foray, VieVU.
  • Advanced knowledge of Microsoft products, SQL and Crystal Reports.
  • Understanding of law enforcement practices and project management principles desired.
Licenses Or Certificates Required:
  • Valid Colorado Driver's License.
**This posting will remain open until a sufficient pool of qualified applicants are obtained; however, it is subject to close at any time without prior notice.** 


Physical Demands:

  • Light physical work requiring ability to life a maximum of 25 pounds, including lifting 10 pounds overhead.
  • Occasional carrying, walking and standing.
  • Vision to analyze data and read and interpret reports, documents and other written information.
  • Hand/eye coordination for operation of computer keyboard.
  • Speech communication and hearing to maintain communication with employees and citizens. 
  • Capable of driving between city supported buildings and to meetings in the Denver metro area as needed.
Work Environment:
  • Normally works in a clean, comfortable environment.
  • System support issues may require working outside the office environment and in or around emergency response vehicles. 
  • Requires rotational on-call support status after normal business work hours.
  • Requires rotational on-call support status after normal business work hours.
Equipment Used:
  • Standard business and professional tools and equipment including computers, laptop computers and mobile computing devices.

For Veterans preference:  Please show all of your employment history, military service and included related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check Including Finger Printing, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online