Operations Manager (Sr. PSC Supervisor)
- Summary of Job Duties
*This posting is scheduled to close on Febuary 3, 2019 at 12:00 noon, however is subject to close at any time without prior notice. Thank you.*
The Public Safety Communications division of the Aurora Police Department is looking for a Senior Public Safety Communications Supervisor to assist with the administration and supervision of all activities of the Public Safety Communications Center un the direction of the Manager of Public Safety Communications.
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
- Make a difference in the lives of real people every day
- Diverse community
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- Light rail station minutes away
- On-site fitness center and overall employee well-being programs
- Internal educational programs to assist with career advancement
- Access to innovation work spaces
Public Safety Communications Center
Our Commitment is to provide the highest level of customer service while providing appropriate and expeditious response for calls of service. We will serve our customers with compassion as the vital link between the public and public safety organizations we serve.
To be employed by the Public Safety Communications Center you will need to successfully pass a background check, polygraph test, and fingerprint screening, along with other conditions of employment; drug test and verification of employment. Because of this, there is a longer recruitment process, we thank you in advance for your patience.
- PRIMARY DUTIES & RESPONSIBILITIES
- Responsible for direct supervision of all Public Safety Communications Supervisors.
- Ensures calls for service are handled efficiently and effectively
- Develops methods to improve efficiency
- Ensures continuity of call taking and dispatching functions during emergency situations
- Periodically reviews call tapes and monitoring calls
- Determines quality of service by conducting quality control studies
- Creates and updates standard operating procedures and guidelines
- Researches, compiles, and prepares a variety of materials relating to Public Safety Communications.
- Makes recommendations to the Manager of Public Safety Communications regarding selection, hiring, training, evaluating, and disciplining assigned employees
- Responds to and investigates questions, complaints and inquiries regarding Public Safety Communications Center operations
- Assists in the development of operational priorities, goals, and objectives
- Ensures compliance with all applicable federal, state and municipal laws and regulations, and standards and/or requirements for agency accreditation
- Functions as the CCIC Terminal Agency Coordinator.
- Ensures security of and access to restricted telecommunications terminals
- Testifies in court as necessary
- Assists in the development of priorities, preparation and monitoring of the department budget
- Acts as a liaison to county, state and federal agencies
- Represents Public Safety Communications at meetings and serving on committees
- Represents the center with the news media as directed for public dissemination of information about the center
- Oversees the records retention system
- Responds to the PSAP for major emergencies and is available on-call after hours
- Other duties as assigned.
- MINIMUM QUALIFICATIONS
- Associate's Degree related to area of assignment
- 6 years of public safety communications experience
- 2 years as a supervisor in communications functions
- Bachelors Degree
- Experience in multi-agency, multi discipline public safety communications center
An equivalent combination of education, training and experience that demonstrates required knowledge, skills, and abilities may be considered.
Licenses and Certifications: As assigned, specialized certifications may be required such as:
Knowledge: Comprehensive knowledge of the principles, practices and methodologies of the operation of a state-of-the-art, multi-agency, multi-discipline public safety communications center; and all application federal, state and municipal regulations.Abilities:
- NCIC/CCIC certification
- CPR/First Aid certification
- NIMS certification
- Emergency Medical Dispatcher (EMD) certification
- Emergency Fire Dispatcher (EFD) certification
- Emergency Police Dispatcher (EPD) certification
- To establish and maintain effective working relationships with employees, citizens, elected officials and the media
- To handle sensitive situations with tact and diplomacy
- To negotiate with distraught individuals
- To communicate effectively both orally and in writing
- To direct and effectively supervise other employees
- To prioritize work
- To work under pressure while remaining calm
- To diagnose problems; and use sound judgment
- To evaluate performance and present constructive criticism in a positive fashion
- To speak before large groups
- to deal with complex problems or situations; interpret rules, regulations, policies and procedures to others
- To work independently
- To demonstrate high attention to detail
- To effectively organize and prioritize work
- To establish, implement, and evaluate goals and objectives
- To present a positive attitude and professional demeanor, and to direct and effectively supervise assigned personnel
- To work in a flexible, cooperative team environment and ability to proactively resolve issues and problems
Skills: Strong interpersonal, analytical, decision making; problem solving skills; including the ability to read, write, spell, and speak in a clear and concise manner and to educate, counsel, and motivate others; skill in the use of personal computers and related software; excellent presentation skills, both oral and written, and excellent documentation skills.
- WORKING CONDITIONS
- Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds with or without assistance
- Occasional lifting, carrying, walking and standing
- Frequent hand/eye coordination for operation of office equipment and computer keyboard
- Vision for reading and interpreting reports and data analysis and preparation
- Vision with normal color vision to read computer screen
- Frequent speech communication, hearing and listening to maintain communication with employees and citizens, and handle dispatch emergency calls
- Works primarily in a clean, comfortable environment; occasionally works nights and weekend
- Frequently uses standard office equipment including computer, calculator, multi-line telephones, and copy/fax machines
- This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
For Veterans points: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.
Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.