Job Description

Overall Job Objective

Summary of Job Duties

**This position is scheduled to close on Tuesday, August 27, 2019 at 12 noon, however is subject to close at any time without prior notice.  If you have applied for this position within the last 6 months, please do not reapply as your application may not be considered.  Thank you.**

The Aurora Police Department is looking for a Public Safety Report Technician who will be responsible for incoming phone calls, collecting, storing, and disseminating criminal information and reports to Police personnel and the public with efficiency and strong customer service.


Starting Pay for this position is $18.80986/hr.  Applicants that pass the Minimum Qualifications may be required to complete assessment testing prior to being invited to an interview. 

City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:  IntegrityRespectProfessionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?
  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and wellness programs
  • Internal educational programs to assist with career advancement
  • Access to innovation work spaces
 
To be employed by the Aurora Police Department you will need to successfully pass a background check, polygraph test, and fingerprint screening, along with other conditions of employment; drug test and verification of employment.  Because of this, there is a longer recruitment process, we thank you in advance for your patience.
 
Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification or termination once hired.

PRIMARY DUTIES & RESPONSIBILITIES

  • Advises citizens of procedures and laws
  • Completes and transcribes a variety of reports
  • Refers calls for police service to dispatch when an officer is required
  • Interviews crime victims and reviews information on police reports
  • Enters and retrieves information via computer aided dispatch (CAD) terminal
  • Enters and retrieves information in law enforcement systems and databases
  • Performs additional duties as assigned
  • Document scanning
  • Works extensively with Law Enforcement personnel both internally and from other jurisdictions
  • Researches and solves report, record and identification problems
  • Follows record dissemination laws, policies and procedures
  • Operates a variety of office machines
  • Maintains, modifies and updates multiple data bases in local, State and National computer systems
  • Intake of various property related items from citizens and other law enforcement agencies
  • Performs additional duties as assigned

MINIMUM QUALIFICATIONS

Education:

  • High school diploma or GED

Experience:
  • At least 2 years experience in customer service including
  • At least 1 year of data entry/retrieval experience
Preferred:
  • Experience in a law enforcement or criminal justice environment 

*An equivalent combination of education, training and experience that demonstrates required knowledge, skills and abilities may be considered.

Knowledge of:
  • Proper English usage
  • Law enforcement terminology
  • Interviewing techniques and methods
  • Personal computers including related software applications

Abilities to:
  • Establish and maintain effective working relationships with employees and citizens
  • Handle sensitive situations with tact and diplomacy
  • Communicate effectively both orally and in writing
  • Prepare accurate reports
  • Maintain accurate records
  • Work rotating shifts including weekends and holidays

Skills:
  • Skill in alpha and numeric data entry to pass a data entry test of a minimum of 5,000 net strokes per hour

LICENSES & CERTIFICATES REQUIRED:
  • NCIC/CCIC Certification is required within 6 months of employment
 

WORKING CONDITIONS

Physical Demands

  • Light to sedentary work requiring the ability to lift 40 pounds with or without assistance
  • Frequent lifting and carrying, walking and standing
  • Hand/eye coordination to operate computer keyboard
  • Vision to read and interpret reports, documents, and other written information
  • Frequent speech communication
  • Hearing and listening to maintain communication with employees and citizens

Work Environment
  • Works primarily in clean, comfortable environment with shared work stations and equipment
  • Shift work to include rotating shifts, working weekends and holidays

Equipment Used
  • Frequently uses computer keyboard, telephone, fax machines and copiers
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment


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For Veterans points:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
            
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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