Job Description

Overall Job Objective

Summary of Job Duties

*This is a repost, if you have recently applied for this position please do not reapply as your application may not be considered.  This posting is scheduled to close on Wednesday, October 10, 2018 at 12 noon, however can close at any time without prior notice. Thank you.*

The City of Aurora is seeking an experienced and driven professional to serve as the Public Safety Communication Center Manager (PSCM).  The successful candidate will be motivated and results driven with the ability to manage, mentor, and communicate effectively.  Critical thinking and exceptional teambuilding skills are a must.

The PSCM is responsible for overseeing the day-to-day operations of the Public Safety Communications Center, a twenty four hour a day, seven day a week operation.  The PSCM coordinates and manages the operations as it relates to dispatching service and 911 communications for law enforcement, fire, and medical services, technical support, employee development and strategic planning.

City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:  IntegrityRespect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and overall employee well-being programs
  • Internal educational programs to assist with career advancement
  • Access to innovation work spaces

Public Safety Communications Center
Our Commitment is to provide the highest level of customer service while providing appropriate and expeditious response for calls of service.  We will serve our customers with compassion as the vital link between the public and public safety organizations we serve.  

To be employed by the Public Safety Communications Center you will need to successfully pass a background check, polygraph test, and fingerprint screening, along with other conditions of employment; drug test and verification of employment.  Because of this, there is a longer recruitment process, we thank you in advance for your patience.

Primary Duties and Responsibilities

  • Manages the Public Safety Communications Center
  • Develops and implements goals, objectives and priorities for the Public Safety Communications Center
  • Create and/or update dispatch SOPs (Standard Operating Procedures) 
  • Assumes responsibility for planning and implementing resources necessary to deliver required dispatch services
  • Establishes operational objectives, work plans and delegates assignments
  • Involved in developing, modifying and executing strategic policies, methods, or techniques for obtaining results
  • Prepares and monitors program budget, including expenditures
  • Negotiates contractual arrangements
  • Works in conjunction with staff from Information Technology regarding all computer equipment
  • Oversees the selection, supervision, evaluation, training, and discipline of division staff
  • Lead and foster a culture of consistency, accountability,  continuous improvement by honoring the City's CORE4 values
  • Lead and retain qualified and highly effective staff through mentoring, coaching, development and performance evaluations
  • Establish operational objectives and work plans, and delegate assignments
  • Coordinate training for new processes or application initiatives to prepare staff for upcoming programs
  • Supervises daily emergency communications operations and the work of subordinate supervisors
  • Provides guidance to supervisors regarding daily operating issues
  • Assigns, schedules, guides and monitors work by ensuring proper procedures are followed by personnel, ensuring sufficient staffing for the department
  • Performs additional duties as assigned

Minimum Qualifications


  • Bachelor's Degree in Criminal Justice, Public Administration, Business Administration or directly related field
  • 5 years of progressively responsible experience in public safety, dispatch, and or communications
  • 3 years supervisory or management experience 
  • Master's Degree in Business Administration or Public Administration

An equivalent combination of education, training and experience that demonstrates required knowledge, skills, and abilities may be considered.

Licenses and Certifications:  
  • NCIC/CCIC certification
  • CPR/First Aid certification
  • NIMS certification
  • Emergency Medical Dispatcher (EMD) certification
  • Emergency Fire Dispatcher (EFD) certification
  • Emergency Police Dispatcher (EPD) certification

Knowledge of the Public Safety Communication Centers operational policies and procedures; technology for a state-of-the-art  communications or 911 dispatch center, including CAD (Computer-Aided Dispatch), E911 telephone systems, trunked radio system, GIS/GPS, and mobile data computer systems.

Ability to effectively supervise and direct personnel who work under stressful situations and be available and accessible to them when needed; ability to create a strong and effective team environment that promotes respect, recruitment and retention; ability to create a strong and effective partnership with Police and Fire leadership; ability to respond in a timely manner to critical emergencies that may impact public safety service; ability to create strong and effective partnerships with other regional public safety communications centers; ability to maintain good public relations and to maintain effective working relationships employees, and other city departments, elected officials and general public; handle sensitive situations with tact and diplomacy; communicate effectively both orally and written; establish full goals and objectives; direct and effectively supervise other employees; administer budgets; handle vendor relationships and negotiations; effectively manage vendor deliverables and user expectations.

Working Conditions

Physical Demands

  •  Primarily Sedentary work requiring the ability to lift 25 pounds with or without assistance
  • Occasional lifting, carrying, walking, and standing
  • Frequent hand/eye coordination to operate computer screens and keyboard
  • Vision with normal color vision to read computer screen
  • Frequent speech communication to effectively communication with citizens and public safety organizations
  • Hearing and listening to maintain communication to handle and dispatch emergency calls
Work Environment:
  • Works Primarily in clean, comfortable environment
Equipment Used:
  • Frequently uses computer keyboard, telephone and radio communications systems
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
For Veterans points:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
As a condition of employment, all applicants selected for employment with the Public Safety Communications Center and the  City of Aurora must undergo a thorough criminal background check (which includes polygraph) and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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