Public Services Manager
- Summary of Job Duties
Salary to be commensurate with experience.
The hiring range for this position is $90,645 - $113,301/Annually
The salary range for this position is $90,645 - $135,957/Annually
All applications must include a Cover Letter and Resume.
It is an exciting time to work for the City of Aurora! We are looking for dedicated and collaborative individuals to strengthen our team of talented and valued employees. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values.
The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free programs and services to the community.
- 6 locations
- Books, CDs, DVDs, magazines
- Database and language learning programs
- Public computers
- Study space
- Retirement centers and community events and programs or activities for all ages
- Aurora History Museum
- Aurora Fox Theater
- Bicentennial Arts Center
- The Show Wagon
- Art in Public Places collection (over 240 commissioned pieces around the city)
Provides public services leadership, manages public services, and supervises staff, under the direction of the Director of Library and Cultural Services.
***This posting is scheduled to close on May 1st, 2021 at 12:00 noon, however is subject to close at any time without prior notice. Thank you**
- PRIMARY DUTIES & RESPONSIBILITIES
- Enables others to act by sharing information; evaluates library services
- Analyzes local and regional community needs and conditions in order to set long range and specific goals, objectives, and future needs
- Implements strategies and make decisions that lead to best practices in public services
- Assists in creating library culture and developing APL’s customer service philosophy in order to lead public services
- Sets goals and arranges tasks, people and other resources to accomplish the work in relation to the strategic plan
- Motivates, directs and influences staff to achieve the goals. Monitors performance, taking corrective action as needed, and controlling programs and services in order to manage community relations and marketing services.
- Provides oversight of programs, policies, procedures and services in order to manage public services.
- Sets job-related performance objectives, organizes resources and makes decisions.
- Prepares, prioritizes, and monitors respective program budgets
- Assists in developing priorities, goals, and objectives
- Manages and mentors APL’s supervising librarians, and makes recommendations to the Director regarding selecting, hiring, training, evaluation, and disciplining of assigned employees, and motives staff to optimal performance
- Additional duties as assigned
- MINIMUM QUALIFICATIONS
An equivalent combination of education, training and experience that demonstrates required knowledge, skills and abilities may be considered.
- Master of Library and Information Science
- Masters degree in Public Administration acceptable with appropriate and related background and experience.
- Five to ten years of similar or related experience in a position with progressively more responsible experience in professional library management
- 3 years supervisory experience of employees and volunteers in this field
- Knowledge of public library goals, policies and services. Knowledge of the principles, methods, and practices of professional library science and administration
- Knowledge of professional library literature, library technology and technology trends Knowledge of the principles, practices, theory and applications of managing employees
- Ability to establish and maintain effective working relationships with employees, citizens, and elected officials.
- Handle sensitive situations with tact and diplomacy.
- Communicate effectively both orally and in writing; establish and fulfill goals and objectives; plan, organize, and direct cultural and volunteer programs.
- Able to manage projects and project teams. Able to align strategy with people, processes and systems
- Able to model expected employee behavior Able to analyze issues and make informed recommendations
- Able to organize work, determine priorities, handle multiple tasks, and meet deadlines
- Able to maintain and convey confidential information
- Able to make and implement difficult decisions.
- Able to work effectively in a team.
- Able to operate various office equipment including copiers
- Able to transport oneself to various locations throughout service area
- Able to be committed to professional library philosophies, demonstrated through strong interest and involvement at local, state and national levels
- Direct and effectively supervise other employees and volunteers
- Develop and administer budgets, grants, sponsorships, and donations;
- Works flexible hours
- Additional duties as assigned
- Strong interpersonal and managerial skills
- Skill in the use of windows-based programs
- Skill in integrated library systems (ILS)
- Skills in directing the development of grants, sponsorships, and donation solicitation
- Strong presentation skills
- WORKING CONDITIONS
- When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.
- Primarily sedentary physical work requiring the ability to lift 25 pounds with or without assistance
- occasional lifting, carrying, walking and standing
- frequent hand/eye coordination to operate office equipment; vision for reading, recording, and interpreting information
- frequent speech communication and hearing to maintain communication with employees and citizens
- Works primarily in a clean, comfortable environment with some exposure to dust and chemicals.
- Works primarily indoors but may work outdoors assisting with a program or outreach events in varying weather conditions.
- Frequently uses standard office equipment and computer software, may use city vehicles as needed.
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
- This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.
Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.