Job Description

Overall Job Objective

Summary of Job Duties

Coordinates financial processes, insurance and claims information, claims set-up and technical assistance for the Risk Management Division of the Human Resources Department.

If you value and model the City's Core 4 values of Integrity, Respect, Professionalism, and Customer Service we encourage you to apply.

The City of Aurora will conduct ongoing screenings of applications on a first come-first serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.


  • Processes payment of invoices
  • Prepares, reviews and processes financial and expense reports
  • Manages existing contracts and open purchase orders for professional services
  • Assists the Risk Manager with overseeing and tracking budget expenditures
  • Obtains, develops and maintains all risk and exposure information for insurance underwriting purposes for property, workers' compensation, public entity liability and commercial crime
  • Responds to inquiries for information regarding filing claims
  • Oversees Temporary Use Permit process including reviewing insurance certificates, and responding to internal customers and citizens
  • Functions as the division's liaison with Information Technology and the vendor for database training, projects and upgrade
  • Maintains insurance policy documentation, reviews documents received to ensure they are complete and follows up on outstanding items with the Broker
  • Obtains and reviews police reports, court documents and reports from management, city employees, outside agencies and the general public
  • Assists the Multi-Line Claims Adjuster in analyzing property damage claims for potential subrogation and restitution collections
  • Assists with the preparation of claim notices and proofs of loss
  • Assists the Risk Manager with developing loss runs for actuarial reports
  • Coordinates record management for the division; updates and maintains the department's policy and procedures manual, including drafting new provisions as business needs change
  • Performs clerical duties as needed; and performs additional duties as assigned



  • High School diploma or GED and 2 years of claims or related experience in assigned area.
  • A minimum of 2 years related experience working for a Risk Management Department, Insurance Broker or Insurance Carrier. 
  • Candidate must be proficient in using computer programs such as Microsoft Office. 
  • Experience with insurance claims, financial management or other related experience is preferred. 
An equivalent combination of education, training and experience that demonstrates required knowledge, skills, and abilities may be considered.

  • Speaks, writes and communicates clearly in English
  • Capable of performing simple math calculations, such as calculating percentages, averages, etc.
  • Thinks critically and exercises independent judgment with minimal supervision;
  • Demonstrates initiative and creativity in solving problems; understands simple insurance concepts such as certificates of insurance, declarations pages, schedules of values and timelines for filing claims 
  • Able to evaluate events/activities for potential risk exposures; and familiarity with workers' compensation laws and with the Governmental Immunity Act are a plus, but not required. 
  • Establishes and maintains cooperative working relationships with employees, citizens, and Insurance Agents and Brokers; understands financial processes
  • Communicates effectively both verbally and in writing; demonstrates a high level of customer service to both internal and external customers
  • Maintains confidentiality and acts in a professional manner
  • Capable of organizing, prioritizing  and managing multiple projects for completion in a timely manner
  • Proficient in Microsoft Office Suite, including Power Point and Excel. Ability to learn new software programs easily. Fluency in Spanish is a plus, but not required.
Licenses and Certifications:  
  • None


Physical Demands

  • Sedentary physical work requiring ability to lift a maximum of 10 pounds
  • Occasional lifting, carrying, walking, and standing
  • Hand/eye coordination to operate computer and related equipment
  • Vision to read legal descriptions and review drawings
  • Some speech and hearing to maintain communications with other employees and citizens
Work Environment
  • Works both indoors and outdoors in all weather conditions with exposure to dust and noise
Equipment Used
  • Frequently uses standard office equipment including computer, calculator, multi-line telephones, and copy/fax machines
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
For Veterans points:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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