Water Utility Technician - Field Representative
- Summary of Job Duties
The Water Utility Technician responds to and investigates a broad spectrum of customer complaints on a full shift availability to provide accurate billing and investigation of water service problems and emergencies for customers of the Water Department.
Aurora WaterAurora Water is responsible for the operation and maintenance of the drinking water, sanitary sewer and storm drainage systems, treatment of drinking water and non-potable reclaimed wastewater for irrigation, billing and collection, public outreach and water conservation, acquisition and development of future water rights, major capital projects programs, and quality control for regulatory compliance and public health.
The City of Aurora is pleased to offer:
The City takes pride in seeing our employees succeed. Join us for a career, not just a job.
- Additional advancement opportunities are available through Career Progressions and Promotions
- Training assistance through our online Learning Management System as well as a Tuition Assistance Program
- Boot (steel toe or other safety toe boots are required) allowance in the amount of $150.00 after successful completion of your introductory period and then yearly on your anniversary date
- The Aurora Water Department will provide uniforms shortly after you start
- The Aurora Water Department will provide all Personal Protective Equipment (PPE)
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
The City of Aurora will conduct ongoing screenings of applications on a first-come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.
- PRIMARY DUTIES & RESPONSIBILITIES
- Maintains constant contact with all Water Divisions
- Rechecks questionable meter readings and obtains readings unavailable during routine meter reading and records final meter readings
- Delivers delinquent notices and performs shut-off's of delinquent accounts
- Responds to and takes corrective action on water service outages, water quality, and water delivery complaints; operates valves, hydrants, and other assorted water transmission apparatus
- Performs alternate water connections for service outages
- Checks leaks in mainline and services
- Determines urgency and responsibility for repairs and notifies the appropriate authority
- Performs emergency and routine shut-off and turn-on of water services
- Investigates questionable consumption of water such as leaking systems, inoperative or defective meters, and high usage and pressure problems
- Responds, investigates, and takes appropriate action for water conservation violations
- Obtains billing information through customer contact or direct observation
- Removes, replaces, and reinstalls meters for defect or for customer request testing
- Performs troubleshooting and repair of remote meter systems and minor repair of installed meters
- Performs cursory inspections of meter pits and soil preparation and notes discrepancies
- Performs routine repair of stop boxes, pits, and vaults
- Tests vaults for oxygen deficiency
- Prepares and maintains various records
- May perform routine meter reading duties
- Occasionally performs or assists with field and in-shop meter and meter component repair and testing
- Performs other duties as assigned
- MINIMUM QUALIFICATIONS
- High School Diploma or GED
- One (1) year of Customer Service experience, required
- Two (2) years of Customer Service experience, preferred
- Knowledge of overall operation and policies of the department
- Meter repair and calibration procedures
- Various meter settings, meter removal, and installation procedures
- City and private water systems
- Considerable knowledge of the operating characteristics of the various types of meters and remote meter systems
- City geography and meter locations
- Thorough knowledge of frozen services troubleshooting, correction, and safety procedure
- All related safety practices and equipment
- Knowledge of utility billing and collection procedures
- Ability to maintain effective working relationships with a variety of people including employees, citizens, contractors, and developers
- Use hand tools, machines, and equipment to perform mechanical repair functions
- Make independent decisions and determine priorities
- Deal effectively and diplomatically with customers under adverse or stressful conditions
- Read maps
- Considerable ability to follow written and oral instructions
- Ability to work overtime, call back duty, and standby within a 45 minute response time
- Skill in reading and recording the consumption of numerous types and sizes of water meters
Licenses and Certifications:
- Colorado Driver's License with a good driving history
- Water Distribution I or Collection I Certification
- Qualified candidates may be allowed six (6) months from the date of hire to obtain required certifications
- High School Diploma or GED
- WORKING CONDITIONS
- Moderate to heavy physical work requiring the ability to lift a maximum of 50 pounds, with or without assistance
- Considerable walking and standing
- Frequent pushing, pulling, climbing or crawling to repair and replace valves and meters
- Hand/eye and hand/foot coordination for use of tools and operation of motor vehicles
- Vision to read manuals, log books and gauges
- Speech communication, hearing and listening for communications with employees and customers
- Works both indoors and outdoors with exposure to adverse weather, noise, and dust
- Some work performed in confined space
- Maintains an occasional night and weekend stand-by shift status
- Operates a variety of hand and power tools common to utility meter operation and maintenance; operates a motor vehicle
- This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
For Veterans points: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.